Contact us:
E-mail address: customer_relations@airchina.com
Mailing Address: Customer Relationship Management Center, Department of Service Development, Air China Ltd, Room 4004, Floor 4, No. 16, Tianzhuxi Road, Tianzhu Airport Economic Development Zone, Shunyi District, Beijing, Postal Code: 101312
Complaint fax: (+86-10) 59036666
Working Hours 8:30 to 20:00, Monday to Friday
Because our lines are busy, to get your complaint call connected, you may have to wait for a long time. To avoid any inconvenience thereby caused, we recommend presenting your claim by e-mail, online feedback, or general letter. We will deal with your problems promptly and contact you. Thank you for your understanding.