Dear Passengers
Please note Air China¡¦s latest updates for ticket changes and refunds on China-Japan routes:
1. Qualifying time period
Passengers holding tickets for flights between China and Japan which were issued on or before March 31, 2011 and for travel dates from March 11, 2011 through June 30, 2011 can reschedule their flights or request a ticket refund without incurring a penalty fee.
2. Flight segment change
¡P For passengers with tickets on international flight segments operated by Air China, including any of the seven destinations between China and Japan, free flight segment changes are available (excluding other flight segments for connecting destinations). For example, Sendai-Beijing flight may be changed to Tokyo-Beijing flight free of charge.
¡P If a flight change is for mileage reward tickets and redeemed mileage and price are equal, passengers may change flight tickets for free without returning mileage.
¡P For flight tickets involving other airlines, the ticket price will need to be recalculated.
¡P Flight segment change service is only available in sales departments directly operated by Air China.
3. Extension of ticket validity period
For expired tickets on Air China¡¦s China-Japan routes or aforesaid connecting flight tickets, the validity period has been extended through September 11, 2011. Changes can be made free of charge.
For more details, please visit the Air China website www.airchina.com or call the Air China Global Services Hotline 4008-100-999.